“Manage expectations!” I shout the words across the server window to Ula as the printer cranks out a ridiculously long list of orders. “Managing expectations!” She calls back calmly, and roller skates away to the table of ten that has just submitted the aforementioned order, which is too big for our tiny kitchen staff of […]
The Fruit of Service
“We didn’t know what we were getting into.” If I had a nickel for every time Bob and I uttered that expression, I wouldn’t be shuffling funds from all the different farm accounts to pay this guy to install the new hood and fire suppression system so that we could finally get the cafe’s beer […]
Endless Growth
If you’re not growing, you’re dying. This aphorism has annoyed me since I heard it in my first farm business management class twenty-two years ago at Cornell. I heard it repeatedly in my entrepreneurship and human resource management classes, and again in the farm transition and business planning classes I took before we opened the […]